Our prices reflect our values
and promise to customers.


Ship for me

$5

per pound

Buy for me

20%

service fee

+

$5

per pound

Your Shipping Fee Covers:
Customs duties, taxes, VAT, and clearing fees.
Free pickup in Lagos or 3rd Party Courier Offices outside Lagos.

 
Free door to door delivery for packages over 20 pounds (9kg).
Free Cargo Insurance against loss, theft, and damage if reported within 72hrs after a package is delivered. Free Cargo Insurance covers fragile items (e.g. TV, glass items) only if the item was crated before shipping. Fragile items shipped without crating do not qualify for free cargo insurance.


Calculate and see how much
it’ll cost you to ship with us


Enter the weight of your item

Pounds (lbs)

You pay this amount
per pound in US Dollar *


$5  


The Naira equivalent
is approximately


1800


Other
Shipping Info

Heroshe minimum weight is 1 pound (0.45kg) to ship from the US  to Nigeria.

We send email notifications for all packages we receive at our warehouse.

The shipping weight determined at our warehouse overrides the shipping weight from the US store.

We inspect and reweigh all packages and round UP the weight to the nearest  whole number. E.g. 1.4 pounds will be rounded up to 2 pounds.

We send out shipping invoices within 24hrs after we receive packages.  We ship packages after invoice payment is received.

Not all packages received at Heroshe warehouse will be shipped to Nigeria.  If a package is flagged, more info will be required from the customer in order to ship the package to Nigeria.

Other costs


Item Description Price
All Phones & Tablets All phones & tablets both used and new $30 per phone / tablet flat fee
(Includes FREE delivery)
Laptops All laptops both used and new $7 per pound (lb)
(Does not include FREE delivery)
Items containing alcohol Perfume, Wine, e.t.c. $7 per pound (lb)
(Does not include FREE delivery)
Crating For all TVs, Entertainment Systems and very fragile items e.g. glass furnishings and other glass items $100 flat rate

Heroshe Delivery Fees


Location Package Weight Delivery Fee
All Locations 1 pound - 20 pounds ₦3,500
All Locations 20+ pounds FREE

Items We Don't Ship


Item Description
Laptop Battery Laptop replacement battery that’s not inside a laptop.
Items containing Nicotine Cigars, Vape, Tobacco, Vaping Accessories e.t.c.
Ammunition & Accessories Guns, Paintball Guns, Bullets e.t.c.

Optional Cost


Item Description Optional Cost
Fragile Items TV, Large Screen Monitors, Glass Furnishings, Glass Items, Wine e.t.c. $100 Flat rate crating fee

Crating Fee Covers

Free cargo insurance against theft, loss or damage.

Free refund or replacement of fragile items if damaged in transit. Initial shipping and crating fee is not refunded.

Free door to door delivery if the weight of the fragile item is above 20 pounds (lbs).

Other Crating Info

A crate is a wooden shell built to protect fragile items from damage during transit.

Fragile Items are not covered in the free cargo insurance Heroshe provides.

To qualify for free cargo insurance for fragile items, customers must pay for crating.

Heroshe will notify you via email or phone if we receive a fragile item at the US warehouse that needs crating.

Crating fragile items is optional but recommended.

Heroshe “Fragile Item Crating Decline" Agreement

This agreement takes effect if a Heroshe customer declines crating of their fragile item(s). All customer decline received via Heroshe communication channels is subject to this agreement.

Customers release Heroshe from all liabilities related to the fragile item(s) shipped.

Heroshe will not refund or replace the cost of fragile item(s) or shipping fees.

Fragile item(s) will be delivered to customers in its damaged state.

Delivery fees will apply if fragile item(s) is below 20 pounds (lbs).

FAQs

Common
Questions

Have more questions?

Visit the Help Center

We accept payment in Naira or US Dollars through bank-to-bank transfers and  debit or credit card. We’re unable to accept cash, and cash on delivery.

Yes, you pay for delivery if your package is below 20 pounds (9kg). We offer free delivery for all packages above 20 pounds (9kg). If you’re in Lagos, you can pick up your package from our office. Outside Lagos pick up is also available at local courier offices.

We go the extra mile in making sure your package arrives Nigeria safely. If we ship any package for you and it goes missing, we’ll take full responsibility for it.

Yes, you can pay in Naira or USD. We have online payment options via Naira debit/credit card and bank transfer.

We’ll place your buy for me order within 24hrs after we receive your payment. If items are out of stock at the time of purchase, we’ll give you the option to select a replacement item or get a full refund.

Yes, we’ll still charge you a service fee. But, we can help you purchase a gift card for the US store that declined your card with zero service fee. A lot of customers explore this option but it's not always 100%.

Yes, we do. But, you must report any loss, theft, or damage within 72hrs after you receive your package to get a full refund for your item. We don’t refund international shipping costs. Free Cargo Insurance covers fragile items (e.g. TV, glass items) only if the item was crated before shipping. Fragile items shipped without crating do not qualify for free cargo insurance.

Have more questions?

Visit the Help Center

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