Shipping Policy

We don’t like reading long and boring legal documents. Here’s a short and sweet version of what you need to know before you ship.

 
 
 

Shipping Policy

  1. We ship packages every week on Thursday.
  2. Our shipping schedule is subject to change without prior notice. But, we’ll communicate the change to customers.
  3. We’ll consolidate multiple customer items into one box.
  4. All items deemed as fragile or susceptible to damage will ship in original packaging. e.g shoes, electronics e.t.c.
  5. We’ll crate very fragile items upon request and at the customer’s expense to avoid damage.
  6. We send shipping invoices every week on or before Wednesday to customers.
  7. We only ship packages after invoice payment.
  8. We calculate International shipping cost with shipping weight determined at Heroshe US warehouse.
  9. We round UP all International shipping weight to the nearest whole number. For example, if your shipping weight is 2.1, or 2.2, or 2.3, or 2.4, or 2.5 lbs, we’ll round it up to 3 lbs and bill you for 3 lbs
  10. We round all International shipping weight to the nearest whole number.