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US Office

1430 Katy Flewellen Rd, 

Unit 5034, Katy, 

TX 77494

+1 832 772 6208

Lagos Office

23, Amore Street, 

by St. Leo Catholic Church, 

Off Toyin Street, Ikeja

0817 759 3004


Heroshe Service Timelines


Shipping &
Delivery

Within 24hrs after customer is notified by US store that their package has been delivered to Heroshe warehouse. All packages received at the warehouse are processed from Monday through Friday. Heroshe warehouse doesn't process packages on Saturday and Sunday.

Cutoff day to make Thursday shipping.

Packages ship from the US to Nigeria at 2pm (Nigerian time).

We clear packages and sort for delivery.

We deliver packages to customers. 

  • Lagos customers get their packages on Saturday.
  • Outside Lagos customers get their packages 1 - 5 days after Saturday.





Payments

Thursday 2pm Nigerian Time is the cutoff day to make payment for shipping invoice so package can make weekly shipping. All payments for shipment received after 2pm on Thursday will not make the weekly shipping.

Processed within 48hrs

Processed immediately after payment is received.






Others

Order is placed within 24hrs after payment is received.

e-Gift card is purchased and delivered via email within 24- 48hrs after payment is received.

Processed on Mondays, Tuesdays, and Fridays only.

Processed on Fridays only.

Refund or replacement for lost, stolen, or damaged items are processed within 14days after issue is reported


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