How to use your Heroshe Address

Heroshe, LLC (“Heroshe” or “We”) knows that you care about how information about you is used, and we appreciate your trust that we will do so carefully and sensibly. We are committed to maintaining the confidentiality and security of any personal data that we receive from you and retain on your behalf. This notice describes our privacy policy and is incorporated into our Terms of Service. By visiting Heroshe.com, you are accepting the practices described in this Privacy Policy and our Terms of Service.

We will collect, store and use your personal information only to support and enhance your relationship with us. We will not sell yo personal information to anyone. We will not disclose your personal information to anyone outside Heroshe, except as necessary to o trusted partners and suppliers to enable us to provide services to you.

1. We ship packages every Thursday.
2. Our shipping schedule is subject to change without prior notice. But, we’ll communicate the change to customers.
3. We'll consolidate multiple customer items into one box if they arrive on the same day.Otherwise, we process shipments as they arrive at our warehouse.
4. All items deemed as fragile or susceptible to damage will ship in original packaging. e.g shoes, electronics e.t.c. We’ll crate very fragile items upon request and at the customer’s expense to avoid damage.
5. We process shipments and send updates to customers daily. We ship packages after invoice payment.
6. We acknowledge customer shipment was received at our warehouse through email updates. No email update means, shipment was not received at our warehouse.
7. We calculate International shipping cost with shipping weight determined at Heroshe US warehouse.
8. The shipping weight determined at Heroshe US warehouse overrides all other shipping weight on the packages received from US online stores or courier services.
9. We round UP all International shipping weight to the nearest whole number. For example, if your shipping weight is 2.1, or 2.2, or 2.3, or 2.4, or 2.5 lbs, we’ll round it up to 3 lbs and bill you for 3 lbs.
10. We have the right to reject and return packages delivered to Heroshe warehouse if the package is flagged and confirmed as fraudulent.