Frequently Asked Questions

Q: What are your shipping rates?

We charge as low as $5 per pound for all shipments. Our minimum weight is 1 pound. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.

Q: Are there additional or hidden charges?

There are no additional shipping and clearing charges. But, a delivery charge of $10 applies to all packages. Please see the full pricing page for more details.

Q: How long does it take to get my package delivered to Nigeria?

10 - 14 days from the day the package ships out of our US warehouse if there is zero customs delay in Nigeria. The 10 -14 days doesn’t include the time it takes for the US store to deliver the package to our US warehouse. We ship packages every Thursday.

Q: Do you ship from Nigeria to the US and from other countries apart from the US to Nigeria?

Not yet. We ship only from the US to Nigeria for now.

Q: Do you ship items sent from friends or family members in the US?

Yes, we can. But, with some restrictions such as - the proof of payment for the item has to be in your name. Also, you must be willing to provide more information about the sender like contact details, government-issued ID and any other info we need.

Q: How does the process work?

Please sign up for free to start using our ship for me or buy for me service. If you still need some clarification, you can reach us via chat, call/text on 08177593032 or 08177593004.

Help Center

FAQ

What are your shipping costs?

We charge as low as $5 per pound for all shipments. Our minimum weight is 1 pound. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.

Are there additional or hidden charges?

How long does it take to get my package delivered to Nigeria?

Do you ship from Nigeria to the US and from other countries apart from the US to Nigeria?

Do you ship items sent from friends or family members in the US?

How does the process work?

What are the acceptable mode of payments?

Do I have to pay for delivery in Nigeria?

What items can't I ship with Heroshe?

How long does it take to get my package delivered to Nigeria?

What if the US Store I want to shop on declines my Naira Card payment, will Heroshe still charge me a service fee to help me place my order?

Does Heroshe offer shipping insurance against loss, theft or damage?

What happens if my package gets missing in transit?

Are my items consolidated at the Heroshe U.S. Warehouse?

Do you ship items sent from friends or family members in the US?

If I get scammed by someone using the Heroshe warehouse address, can I get my packages back?

How do I use SplitPay?

How can I change my shipping address?

Can I schedule a delivery company to pick up my package on my behalf at Heroshe Lagos Office?

How do I track my shipment?

Are my fragile items safe with Heroshe?

How do I fund and pay from my wallet?

How can I schedule pick-up or delivery?

Why do I need to provide proof of purchase?

How long does it take for the DHS to verify the proof of purchase?

What happens if I provide all the required information and my items are still not released to be shipped? What action can I take?

If a family member/friend is sending me an electronic device, how do I provide proof of purchase?

What document format is required for the proof of purchase?

What details should be included in the proof of purchase?

What do I do if I don’t have proof of purchase?

Can I retract a proof of purchase after submission?

How do I confirm that my proof of purchase has been accepted and verified by the DHS?

Can I reach out to the DHS personally?

If my ship-to name does not match with the bill-to name on the receipt, what happens?

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