What are your shipping rates?

We charge as low as $5 per kilogram for all shipments. Our minimum weight is 1 kilogram. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.

Do you ship from Nigeria to the US and from other countries apart from the US to Nigeria?

Not yet. We ship only from the US to Nigeria for now.

How does the process work?

Please sign up for free to start using our ship for me or buy for me service. If you still need some clarification, you can reach us via chat, call/text on 08177593032 or 08177593004.

Frequently Asked Questions

Q: Are there additional or hidden charges?

There are no additional shipping and clearing charges. But, a delivery charge of $10 applies to all packages. Please see the full pricing page for more details.

Q: How long does it take to get my package delivered to Nigeria?

10 - 14 days from the day the package ships out of our US warehouse if there is zero customs delay in Nigeria. The 10 -14 days doesn’t include the time it takes for the US store to deliver the package to our US warehouse. We ship packages every Thursday.

Q: Do you ship items sent from friends or family members in the US?

Yes, we can. But, with some restrictions such as - the proof of payment for the item has to be in your name. Also, you must be willing to provide more information about the sender like contact details, government-issued ID and any other info we need.

Help Center

FAQ

What are your shipping costs?

We charge as low as $8 per kilogram for all shipments from the USA to Nigeria. Our minimum weight is 0.45 kg. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.

Are there additional or hidden charges?

How long does it take to get my package delivered to Nigeria?

Do you ship from other countries apart from the US, UK, and China to Nigeria?

Do you ship items sent from friends or family members in the US?

What is the process of shipping from the U.S to Nigeria using Heroshe?

What are the accepted methods of payment?

Do I have to pay for delivery in Nigeria?

What items can't I ship with Heroshe?

Does Heroshe offer shipping insurance against loss, theft or damage?

What happens if my package gets missing in transit?

Are my items consolidated at the Heroshe Warehouse?

If I get scammed by someone using the Heroshe warehouse address, can I get my packages back?

How do I use SplitPay?

How can I change my shipping address?

Can I schedule a delivery company to pick up my package on my behalf at Heroshe Lagos Office?

How do I track my shipment?

Are my fragile items safe with Heroshe?

How do I fund and pay from my wallet?

How can I schedule pick-up or delivery from the Heroshe Lagos Office?

Why do I need to provide proof of purchase?

How long does it take for the DHS to verify the proof of purchase?

What happens if I provide all the required information and my items are still not released to be shipped? What action can I take?

If a family member/friend is sending me an electronic device, how do I provide proof of purchase?

What document format is required for the proof of purchase?

What details should be included in the proof of purchase?

What do I do if I don’t have proof of purchase?

Can I retract a proof of purchase after submission?

How do I confirm that my proof of purchase has been accepted and verified by the DHS?

Can I reach out to the DHS personally?

If my ship-to name does not match with the bill-to name on the receipt, what happens?

Can I ship perfumes to Nigeria using Heroshe?

Who can I talk to if I have questions about my package?

Can Heroshe insert batteries into electronic devices upon request or ship batteries separately?

Can you provide serial numbers, IMEI numbers, or turn on devices upon request for electronics?

How do you handle the packaging of shoes during processing?

Will Heroshe inspect and open all packages including wrapped ones?

Are there additional charges for packages larger than 24 inches in length, width, or height?

What is Storage Access?

How does Storage Access work?

What is the new storage time limit for users on the basic plan??

What is the new storage time limit for users on the Heroshe Pro plan??

What is the new storage time limit for users on the Heroshe Premium plan??

What happens if you exceed the storage time limit?

Does the storage time reset if your item arrives in Nigeria after being in the U.S. or UK warehouse for a certain number of days?

Is there an easy way to keep track of your storage time?

What happens if I don’t pay the storage fees?

What is the policy regarding liquidation?

What happens if my package is liquidated?

How can I ensure my packages are not liquidated?

What is the maximum storage fee I can be charged?

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