Frequently Asked Questions

We charge as low as $8 per pound for all shipments from the USA to Nigeria. Our minimum weight is 1 pound. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.

We charge as low as $8 per pound for all shipments from the USA to Nigeria. Our minimum weight is 1 pound. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.

We accept payment in Naira or US Dollars through bank-to-bank transfers and debit or credit cards. We are unable to accept cash, and cash on delivery. 

We go the extra mile in making sure your package arrives at your doorstep, safely. If we ship any package for you and it goes missing, we will take full responsibility for it. In a few weeks, customers will be able to get their items insured. 

We need it to be compliant with the guideline of the Department of Homeland Security (DHS) for shipping consumer electronics and high-value luxury products. This helps them confirm that the item was purchased legally.

To ensure your electronic devices remain safe and free from damage, we want to let you know that we are unable to insert batteries into devices upon request. It's also important to note that we do not ship any kind of batteries. Your understanding is greatly appreciated as we prioritize the security of your devices. If you have any questions, please feel free to reach out to us.

Storage access is a feature that helps you keep track of your shipment’s storage. It provides specific days for you to store your items in the Heroshe U.S., U.K., and China warehouses. The period of time depends on your Heroshe shipping plan.