Do you ship from Nigeria to the US and from other countries apart from the US to Nigeria?

Not yet. We ship only from the US to Nigeria for now.

How does the process work?

Please sign up for free to start using our ship for me or buy for me service. If you still need some clarification, you can reach us via chat, call/text on 08177593032 or 08177593004.

Frequently Asked Questions

Q: What are your shipping rates?

We charge as low as $5 per pound for all shipments. Our minimum weight is 1 pound. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.

Q: Are there additional or hidden charges?

There are no additional shipping and clearing charges. But, a delivery charge of $10 applies to all packages. Please see the full pricing page for more details.

Q: How long does it take to get my package delivered to Nigeria?

10 - 14 days from the day the package ships out of our US warehouse if there is zero customs delay in Nigeria. The 10 -14 days doesn’t include the time it takes for the US store to deliver the package to our US warehouse. We ship packages every Thursday.

Q: Do you ship items sent from friends or family members in the US?

Yes, we can. But, with some restrictions such as - the proof of payment for the item has to be in your name. Also, you must be willing to provide more information about the sender like contact details, government-issued ID and any other info we need.

Help Center

FAQ

What are your shipping costs?

We charge as low as $8 per pound for all shipments from the USA to Nigeria and Ghana. Our minimum weight is 1 pound. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.

Are there additional or hidden charges?

How long does it take to get my package delivered to Nigeria?

Do you ship from other countries apart from the US to Nigeria and Ghana?

Do you ship items sent from friends or family members in the US?

What is the process of shipping from the U.S to Nigeria using Heroshe?

What are the accepted methods of payment?

Do I have to pay for delivery in Nigeria?

What items can't I ship with Heroshe?

How long does it take to get my package delivered to Nigeria?

Does Heroshe offer shipping insurance against loss, theft or damage?

What happens if my package gets missing in transit?

Are my items consolidated at the Heroshe U.S. Warehouse?

Do you ship items sent from friends or family members in the US?

If I get scammed by someone using the Heroshe warehouse address, can I get my packages back?

How do I use SplitPay?

How can I change my shipping address?

Can I schedule a delivery company to pick up my package on my behalf at Heroshe Lagos Office?

How do I track my shipment?

Are my fragile items safe with Heroshe?

How do I fund and pay from my wallet?

How can I schedule pick-up or delivery from the Heroshe Lagos Office?

Why do I need to provide proof of purchase?

How long does it take for the DHS to verify the proof of purchase?

What happens if I provide all the required information and my items are still not released to be shipped? What action can I take?

If a family member/friend is sending me an electronic device, how do I provide proof of purchase?

What document format is required for the proof of purchase?

What details should be included in the proof of purchase?

What do I do if I don’t have proof of purchase?

Can I retract a proof of purchase after submission?

How do I confirm that my proof of purchase has been accepted and verified by the DHS?

Can I reach out to the DHS personally?

If my ship-to name does not match with the bill-to name on the receipt, what happens?

How much does it cost to ship from the U.S to Ghana with Heroshe?

What is the process of shipping from the U.S to Ghana using Heroshe?

How long does it take to get my package delivered to Ghana?

How will I know when my item has arrived in Ghana?

Do I have to pay for delivery in Ghana?

Will I have to pay for my delivery fee separately from the shipping fee?

Can I ship perfumes to Nigeria and Ghana using Heroshe?

Who can I talk to if I have questions about my package?

What locations in Ghana can Heroshe deliver my items?

Where is Heroshe's Ghana Office located?

Can Heroshe insert batteries into electronic devices upon request or ship batteries separately?

Can you provide serial numbers, IMEI numbers, or turn on devices upon request for electronics?

How do you handle the packaging of shoes during processing?

Will Heroshe inspect and open all packages including wrapped ones?

Are there additional charges for packages larger than 24 inches in length, width, or height?

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