Overview | Heroshe
How to buy and sell US Products in Nigeria
Frequently Asked Questions
Here are some of the most frequently asked questions about Heroshe.
Help Center 
FAQ
FAQ What are your shipping costs? 
We charge as low as $8 per pound for all shipments. Our minimum weight is 1 pound. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.
Are there additional or hidden charges? 
How long does it take to get my package delivered to Nigeria?
Do you ship from Nigeria to the US and from other countries apart from the US to Nigeria?
Do you ship items sent from friends or family members in the US?
How does the process work?
What are the acceptable mode of payments?
Do I have to pay for delivery in Nigeria?
What items can't I ship with Heroshe?
How long does it take to get my package delivered to Nigeria?
What if the US Store I want to shop on declines my Naira Card payment, will Heroshe still charge me a service fee to help me place my order?
Does Heroshe offer shipping insurance against loss, theft or damage?
What happens if my package gets missing in transit?
Are my items consolidated at the Heroshe U.S. Warehouse?
Do you ship items sent from friends or family members in the US?
If I get scammed by someone using the Heroshe warehouse address, can I get my packages back?
How do I use SplitPay?
How can I change my shipping address?
Can I schedule a delivery company to pick up my package on my behalf at Heroshe Lagos Office?
How do I track my shipment?
Are my fragile items safe with Heroshe?
How do I fund and pay from my wallet?
How can I schedule pick-up or delivery?
Why do I need to provide proof of purchase?
How long does it take for the DHS to verify the proof of purchase?
What happens if I provide all the required information and my items are still not released to be shipped? What action can I take?
If a family member/friend is sending me an electronic device, how do I provide proof of purchase?
What document format is required for the proof of purchase?
What details should be included in the proof of purchase?
What do I do if I don’t have proof of purchase?
Can I retract a proof of purchase after submission?
How do I confirm that my proof of purchase has been accepted and verified by the DHS?
Can I reach out to the DHS personally?
If my ship-to name does not match with the bill-to name on the receipt, what happens?
What are your shipping costs?
We charge as low as $8 per pound for all shipments. Our minimum weight is 1 pound. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.
Are there additional or hidden charges?
How long does it take to get my package delivered to Nigeria?
Do you ship from Nigeria to the US and from other countries apart from the US to Nigeria?
Do you ship items sent from friends or family members in the US?
How does the process work?
What items can't I ship with Heroshe?
Are my items consolidated at the Heroshe U.S. Warehouse?
Do you ship items sent from friends or family members in the US?
If I get scammed by someone using the Heroshe warehouse address, can I get my packages back?
Are my fragile items safe with Heroshe?
What are the acceptable mode of payments?
We accept payment in Naira or US Dollars through bank-to-bank transfers and debit or credit card. We’re unable to accept cash, and cash on delivery.
Do I have to pay for delivery in Nigeria?
How long does it take to get my package delivered to Nigeria?
What if the US Store I want to shop on declines my Naira Card payment, will Heroshe still charge me a service fee to help me place my order?
Does Heroshe offer shipping insurance against loss, theft or damage?
How do I use SplitPay?
How do I fund and pay from my wallet?
What happens if my package gets missing in transit?
We go the extra mile in making sure your package arrives Nigeria safely. If we ship any package for you and it goes missing, we’ll take full responsibility for it.
How can I change my shipping address?
Can I schedule a delivery company to pick up my package on my behalf at Heroshe Lagos Office?
How do I track my shipment?
How can I schedule pick-up or delivery?
Why do I need to provide proof of purchase?
We need it to be compliant with the guideline of the Department of Homeland Security (DHS) for shipping consumer electronics and high-value luxury products. This helps them confirm that the item was purchased legally.
How long does it take for the DHS to verify the proof of purchase?
What happens if I provide all the required information and my items are still not released to be shipped? What action can I take?
If a family member/friend is sending me an electronic device, how do I provide proof of purchase?
What document format is required for the proof of purchase?
What details should be included in the proof of purchase?
What do I do if I don’t have proof of purchase?
Can I retract a proof of purchase after submission?
How do I confirm that my proof of purchase has been accepted and verified by the DHS?
Can I reach out to the DHS personally?
If my ship-to name does not match with the bill-to name on the receipt, what happens?
Still got questions?
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