Heroshe - How to fund and pay with your wallet
Heroshe - How to make payment using PAYPAL
Frequently Asked Questions
Here are some of the most frequently asked questions about Heroshe.
Help Center 
FAQ
FAQ What are your shipping costs? 
We charge as low as $8 per pound for all shipments from the USA to Nigeria and Ghana. Our minimum weight is 1 pound. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.
Are there additional or hidden charges? 
How long does it take to get my package delivered to Nigeria?
Do you ship from other countries apart from the US to Nigeria and Ghana?
Do you ship items sent from friends or family members in the US?
What is the process of shipping from the U.S to Nigeria using Heroshe?
What are the accepted methods of payment?
Do I have to pay for delivery in Nigeria?
What items can't I ship with Heroshe?
How long does it take to get my package delivered to Nigeria?
Does Heroshe offer shipping insurance against loss, theft or damage?
What happens if my package gets missing in transit?
Are my items consolidated at the Heroshe U.S. Warehouse?
Do you ship items sent from friends or family members in the US?
If I get scammed by someone using the Heroshe warehouse address, can I get my packages back?
How do I use SplitPay?
How can I change my shipping address?
Can I schedule a delivery company to pick up my package on my behalf at Heroshe Lagos Office?
How do I track my shipment?
Are my fragile items safe with Heroshe?
How do I fund and pay from my wallet?
How can I schedule pick-up or delivery from the Heroshe Lagos Office?
Why do I need to provide proof of purchase?
How long does it take for the DHS to verify the proof of purchase?
What happens if I provide all the required information and my items are still not released to be shipped? What action can I take?
If a family member/friend is sending me an electronic device, how do I provide proof of purchase?
What document format is required for the proof of purchase?
What details should be included in the proof of purchase?
What do I do if I don’t have proof of purchase?
Can I retract a proof of purchase after submission?
How do I confirm that my proof of purchase has been accepted and verified by the DHS?
Can I reach out to the DHS personally?
If my ship-to name does not match with the bill-to name on the receipt, what happens?
How much does it cost to ship from the U.S to Ghana with Heroshe?
What is the process of shipping from the U.S to Ghana using Heroshe?
How long does it take to get my package delivered to Ghana?
How will I know when my item has arrived in Ghana?
Do I have to pay for delivery in Ghana?
Will I have to pay for my delivery fee separately from the shipping fee?
Can I ship perfumes to Nigeria and Ghana using Heroshe?
Who can I talk to if I have questions about my package?
What locations in Ghana can Heroshe deliver my items?
Where is Heroshe's Ghana Office located?
What are your shipping costs?
We charge as low as $8 per pound for all shipments from the USA to Nigeria and Ghana. Our minimum weight is 1 pound. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.
Are there additional or hidden charges?
How long does it take to get my package delivered to Nigeria?
Do you ship from other countries apart from the US to Nigeria and Ghana?
Do you ship items sent from friends or family members in the US?
What is the process of shipping from the U.S to Nigeria using Heroshe?
What items can't I ship with Heroshe?
Are my items consolidated at the Heroshe U.S. Warehouse?
Do you ship items sent from friends or family members in the US?
If I get scammed by someone using the Heroshe warehouse address, can I get my packages back?
Are my fragile items safe with Heroshe?
Can I ship perfumes to Nigeria and Ghana using Heroshe?
Who can I talk to if I have questions about my package?
What are the accepted methods of payment?
We accept payment in Naira or US Dollars through bank-to-bank transfers and debit or credit cards. We are unable to accept cash, and cash on delivery. Payment in Cedis is coming soon.
Do I have to pay for delivery in Nigeria?
How long does it take to get my package delivered to Nigeria?
Does Heroshe offer shipping insurance against loss, theft or damage?
How do I use SplitPay?
How do I fund and pay from my wallet?
What happens if my package gets missing in transit?
We go the extra mile in making sure your package arrives at your doorstep, safely. If we ship any package for you and it goes missing, we will take full responsibility for it. In a few weeks, customers will be able to get their items insured.
How can I change my shipping address?
Can I schedule a delivery company to pick up my package on my behalf at Heroshe Lagos Office?
How do I track my shipment?
How can I schedule pick-up or delivery from the Heroshe Lagos Office?
Why do I need to provide proof of purchase?
We need it to be compliant with the guideline of the Department of Homeland Security (DHS) for shipping consumer electronics and high-value luxury products. This helps them confirm that the item was purchased legally.
How long does it take for the DHS to verify the proof of purchase?
What happens if I provide all the required information and my items are still not released to be shipped? What action can I take?
If a family member/friend is sending me an electronic device, how do I provide proof of purchase?
What document format is required for the proof of purchase?
What details should be included in the proof of purchase?
What do I do if I don’t have proof of purchase?
Can I retract a proof of purchase after submission?
How do I confirm that my proof of purchase has been accepted and verified by the DHS?
Can I reach out to the DHS personally?
If my ship-to name does not match with the bill-to name on the receipt, what happens?
How much does it cost to ship from the U.S to Ghana with Heroshe?
We charge as low as $8 per pound for all shipments. Our minimum weight is 1 pound. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.
What is the process of shipping from the U.S to Ghana using Heroshe?
How long does it take to get my package delivered to Ghana?
How will I know when my item has arrived in Ghana?
Do I have to pay for delivery in Ghana?
Will I have to pay for my delivery fee separately from the shipping fee?
What locations in Ghana can Heroshe deliver my items?
Where is Heroshe's Ghana Office located?
Still got questions?
We are here to help. Our team is happy to answer your questions.
