Heroshe - How to fund and pay with your wallet
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Frequently Asked Questions
Here are some of the most frequently asked questions about Heroshe.
Help Center 
FAQ
FAQ What are your shipping costs? 
We charge as low as $8 per kilogram for all shipments from the USA to Nigeria. Our minimum weight is 0.45 kg. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.
Are there additional or hidden charges? 
How long does it take to get my package delivered to Nigeria?
Do you ship from other countries apart from the US, UK, and China to Nigeria?
Do you ship items sent from friends or family members in the US?
What is the process of shipping from the U.S to Nigeria using Heroshe?
What are the accepted methods of payment?
Do I have to pay for delivery in Nigeria?
What items can't I ship with Heroshe?
Does Heroshe offer shipping insurance against loss, theft or damage?
What happens if my package gets missing in transit?
Are my items consolidated at the Heroshe Warehouse?
If I get scammed by someone using the Heroshe warehouse address, can I get my packages back?
How do I use SplitPay?
How can I change my shipping address?
Can I schedule a delivery company to pick up my package on my behalf at Heroshe Lagos Office?
How do I track my shipment?
Are my fragile items safe with Heroshe?
How do I fund and pay from my wallet?
How can I schedule pick-up or delivery from the Heroshe Lagos Office?
Why do I need to provide proof of purchase?
How long does it take for the DHS to verify the proof of purchase?
What happens if I provide all the required information and my items are still not released to be shipped? What action can I take?
If a family member/friend is sending me an electronic device, how do I provide proof of purchase?
What document format is required for the proof of purchase?
What details should be included in the proof of purchase?
What do I do if I don’t have proof of purchase?
Can I retract a proof of purchase after submission?
How do I confirm that my proof of purchase has been accepted and verified by the DHS?
Can I reach out to the DHS personally?
If my ship-to name does not match with the bill-to name on the receipt, what happens?
Can I ship perfumes to Nigeria using Heroshe?
Who can I talk to if I have questions about my package?
Can Heroshe insert batteries into electronic devices upon request or ship batteries separately?
Can you provide serial numbers, IMEI numbers, or turn on devices upon request for electronics?
How do you handle the packaging of shoes during processing?
Will Heroshe inspect and open all packages including wrapped ones?
Are there additional charges for packages larger than 24 inches in length, width, or height?
What is Storage Access?
How does Storage Access work?
What is the new storage time limit for users on the basic plan??
What is the new storage time limit for users on the Heroshe Pro plan??
What is the new storage time limit for users on the Heroshe Premium plan??
What happens if you exceed the storage time limit?
Does the storage time reset if your item arrives in Nigeria after being in the U.S. or UK warehouse for a certain number of days?
Is there an easy way to keep track of your storage time?
What happens if I don’t pay the storage fees?
What is the policy regarding liquidation?
What happens if my package is liquidated?
How can I ensure my packages are not liquidated?
What is the maximum storage fee I can be charged?
What are your shipping costs?
We charge as low as $8 per kilogram for all shipments from the USA to Nigeria. Our minimum weight is 0.45 kg. Fragile items like TV and glass furniture have an optional crating fee. Please see the full pricing page for all the rate details.
Are there additional or hidden charges?
How long does it take to get my package delivered to Nigeria?
Do you ship from other countries apart from the US, UK, and China to Nigeria?
Do you ship items sent from friends or family members in the US?
What is the process of shipping from the U.S to Nigeria using Heroshe?
What items can't I ship with Heroshe?
Are my items consolidated at the Heroshe Warehouse?
If I get scammed by someone using the Heroshe warehouse address, can I get my packages back?
Are my fragile items safe with Heroshe?
Can I ship perfumes to Nigeria using Heroshe?
Who can I talk to if I have questions about my package?
What are the accepted methods of payment?
We accept payment in Naira or US Dollars through bank-to-bank transfers and debit or credit cards. We are unable to accept cash, and cash on delivery.
Do I have to pay for delivery in Nigeria?
Does Heroshe offer shipping insurance against loss, theft or damage?
How do I use SplitPay?
How do I fund and pay from my wallet?
What happens if my package gets missing in transit?
We go the extra mile in making sure your package arrives at your doorstep, safely. If we ship any package for you and it goes missing, we will take full responsibility for it. In a few weeks, customers will be able to get their items insured.
How can I change my shipping address?
Can I schedule a delivery company to pick up my package on my behalf at Heroshe Lagos Office?
How do I track my shipment?
How can I schedule pick-up or delivery from the Heroshe Lagos Office?
Why do I need to provide proof of purchase?
We need it to be compliant with the guideline of the Department of Homeland Security (DHS) for shipping consumer electronics and high-value luxury products. This helps them confirm that the item was purchased legally.
How long does it take for the DHS to verify the proof of purchase?
What happens if I provide all the required information and my items are still not released to be shipped? What action can I take?
If a family member/friend is sending me an electronic device, how do I provide proof of purchase?
What document format is required for the proof of purchase?
What details should be included in the proof of purchase?
What do I do if I don’t have proof of purchase?
Can I retract a proof of purchase after submission?
How do I confirm that my proof of purchase has been accepted and verified by the DHS?
Can I reach out to the DHS personally?
If my ship-to name does not match with the bill-to name on the receipt, what happens?
Can Heroshe insert batteries into electronic devices upon request or ship batteries separately?
To ensure your electronic devices remain safe and free from damage, we want to let you know that we are unable to insert batteries into devices upon request. It's also important to note that we do not ship any kind of batteries. Your understanding is greatly appreciated as we prioritize the security of your devices. If you have any questions, please feel free to reach out to us.
Can you provide serial numbers, IMEI numbers, or turn on devices upon request for electronics?
How do you handle the packaging of shoes during processing?
Will Heroshe inspect and open all packages including wrapped ones?
Are there additional charges for packages larger than 24 inches in length, width, or height?
What is Storage Access?
Storage access is a feature that helps you keep track of your shipment’s storage. It provides specific days for you to store your items in the Heroshe U.S., U.K., and China warehouses. The period of time depends on your Heroshe shipping plan.
How does Storage Access work?
What is the new storage time limit for users on the basic plan??
What is the new storage time limit for users on the Heroshe Pro plan??
What is the new storage time limit for users on the Heroshe Premium plan??
What happens if you exceed the storage time limit?
Does the storage time reset if your item arrives in Nigeria after being in the U.S. or UK warehouse for a certain number of days?
Is there an easy way to keep track of your storage time?
What happens if I don’t pay the storage fees?
What is the policy regarding liquidation?
What happens if my package is liquidated?
How can I ensure my packages are not liquidated?
What is the maximum storage fee I can be charged?
Still got questions?
We are here to help. Our team is happy to answer your questions.
