Shipping Guideline
Package Handling
The Shipping Fee for oversized items like TV, Loudspeakers etc will be calculated based on the volumetric weight multiplied by $8 that is (L x W x H / 166) x $8. This fee is applicable to AIR FREIGHT ALONE. - Not all packages received at Heroshe warehouse will be shipped to Nigeria. If a package is flagged, more info will be required from the customer in order to ship the package to Nigeria.
- The shipping weight determined at our warehouse overrides the shipping weight from the US store.
- We inspect and reweigh all packages and round up the weight to the nearest whole number. E.g. 1.4 pounds will be rounded up to 2 pounds.
- We send out shipping invoices between 24 - 48 hours after we receive packages.
- All shipping, delivery, and optional fees are paid online before we ship packages to Nigeria.
- Heroshe minimum weight is 1 pound (0.45kg) to ship from the US to Nigeria.
- We ship packages every Thursday.
Crating and fragile items
- We charge an optional crating fee of $100 and above depending on the size of the item for crating fragile items such as TV, large screen monitors, glass furnishings, glass items, wine, etc.
- Our crating fee covers free cargo insurance against theft, loss or damage. It also covers free refund or replacement of fragile items if damaged in transit.
- A crate is a wooden shell built to protect fragile items from damage during transit.
- Fragile Items are not covered in the free cargo insurance Heroshe provides.
- Heroshe will notify you via email or phone if we receive a fragile item at the US warehouse that needs crating.
- Crating fragile items are optional. However, Heroshe would not take responsibility for damages that occur in transit if an item is not crated.
- Initial shipping and crating fee is non-refundable.
- To qualify for free cargo insurance for fragile items, customers must pay for crating.
Items We Do Not Ship
Battery
Standalone replacement batteries
Items containing Nicotine
Cigars, vape, tobacco, vaping accessories e.t.c.
Ammunition & its Accessories
Guns, paintball guns, bullets e.t.c.
Fragrances
Alcohol-based perfumes, colognes, aftershaves
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Still got questions?
We are here to help. Our team is happy to answer your questions.
