Heroshe Shipping Guideline

Help Center

Shipping Guideline

Package Handling

The Shipping Fee for oversized items like TV, Loudspeakers etc will be calculated based on the volumetric weight multiplied by $11 that is (L x W x H / 166) x $11. This fee is applicable to AIR FREIGHT ALONE.
Not all packages received at Heroshe warehouse will be shipped to Nigeria. If a package is flagged, more info will be required from the customer in order to ship the package to Nigeria.
The shipping weight determined at our warehouse overrides the shipping weight from the US store.
We inspect and reweigh all packages and round up the weight to the nearest whole number. E.g. 1.4 kilograms will be rounded up to 2 kilograms.
We send out shipping invoices between 24 - 48 hours after we receive packages.
All shipping, delivery, and optional fees are paid online before we ship packages to Nigeria.
Heroshe minimum weight is 0.45kg to ship from the US to Nigeria.
We ship packages every Thursday.

Crating and fragile items

We charge an optional crating fee of $100 and above depending on the size of the item for crating fragile items such as TV, large screen monitors, glass furnishings, glass items, wine, etc.
Our crating fee covers free cargo insurance against theft, loss or damage. It also covers free refund or replacement of fragile items if damaged in transit.
A crate is a wooden shell built to protect fragile items from damage during transit.
Fragile Items are not covered in the free cargo insurance Heroshe provides.
Heroshe will notify you via email or phone if we receive a fragile item at the US warehouse that needs crating.
Crating fragile items are optional. However, Heroshe would not take responsibility for damages that occur in transit if an item is not crated.
Initial shipping and crating fee is non-refundable.
To qualify for free cargo insurance for fragile items, customers must pay for crating.

Items We Do Not Ship

Battery

Standalone replacement batteries
Items containing Nicotine

Cigars, vape, tobacco, vaping accessories e.t.c.
Ammunition & its Accessories

Guns, paintball guns, bullets e.t.c.
Fragrances

Alcohol-based perfumes, colognes, aftershaves

Recommended reading

Visit the blog

How Can Businesses Handle A Seasonal Spike In Sales?

A spike in sales can sometimes feel like a blessing and a curse. While you might appreciate the increase in profits, accommodating a shift in consumer spending habits can feel challenging if you are not prepared – a common concern for owners of small businesses just starting. However, you can make the most of this opportunity by forecasting, organizing, and planning accordingly. You may even find yourself able to maximize your sales by introducing seasonal offerings and innovative new products.

How To Handle A Crisis In Your Business

No business is immune to crises. Whether it is a product recall, a supply chain disruption, or a public relations hiccup, unexpected challenges can arise anytime, no matter how smoothly things seem. When crises strike, what truly sets resilient businesses apart is how they respond. Will you crumble under pressure or rise to the occasion with empathy, strategy, and leadership? At Heroshe, we have faced our share of challenges—situations that tested our systems, rattled our team, and had the pote

7 Common Shipping Mistakes to Avoid When Shipping to Nigeria

Shipping from the US, UK, or China to Nigeria is more than choosing a logistics platform and sending your package. You might face delays, unexpected costs, or even lost items without proper planning. Avoiding common shipping mistakes ensures your package arrives safely and on time, whether you are a business owner, a dropshipper, or sending gifts to the family. Working behind the scenes at Heroshe, I have seen almost every shipping mistake. From mismatched names to forgotten proof of purchase,

Visit our blog